Terms & Conditions

 

Payment of Accounts

All goods and services must be paid for in full at point of purchase.

Returns

We regret that goods specially ordered, made or manufactured cannot be accepted for credit.  Goods correctly supplied may only be returned if accompanied by the relevant invoice details and within the 14 day cancellation period or where the goods are being returned under the Consumer Rights Act 2015.  Goods supplied after this period may only be returned with the authorisation of the Manager or Company Director and any charges related to the return of those goods are payable by the customer.

Damage or Shortage

Damage or shortage of goods found by the buyer must be notified by the customer as soon as reasonably practical.

Carriage

All carriage charges will be notified to the customer before any transaction is completed.  The Company excludes any liability for delay which has occurred beyond its control.

Fitness for Purpose

The Company is governed by the Consumer Rights Act 2015.

Reservation of Title

This does not apply to a retail customer.

Price

The price shall be the price agreed before the contract is made.

Unfair Contract Terms

The Company has drawn these Terms of Business in accordance with the Consumer Rights Act 2015. If the buyer deems these to be unreasonable, they must inform the Company in writing before any contract is made.

Where we cannot resolve any complaints using our own complaints procedure as a Which Trusted trader we use Dispute Resolution Ombudsman For dispute Resolution. In the unlikely even of a complaint arising and you wish to refer the complaint to them please contact 03332413209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/